T&C’S

1. Booking and Payments: All bookings are confirmed only upon receipt of payment. For retreats, deposits are required to secure your place and are non-refundable.

2. No-Refund Policy: All payments (deposits and full balances) are final. Due to the nature of hiring venues, chefs, and facilitators in advance, we cannot offer refunds under any circumstances, including illness, family emergencies, or travel disruptions.

3. No-Transfer Policy: Bookings are non-transferable. This means you cannot move your booking to a future date, nor can you transfer your spot to another person without prior written consent and an administration fee.

4. Memberships: Our memberships operate on a strict 4-weekly rolling cycle. Payment secures your access for the entirety of that specific 4-week period. Once a payment has been processed, it is final and non-refundable. We do not offer partial (pro-rata) refunds, mid-cycle pauses, or credits. Members are entirely responsible for managing their own subscriptions. If you wish to cancel or pause your membership for the following cycle, you must do this yourself through your account portal prior to your renewal and payment date. We do not manually process cancellations or pauses on your behalf, and refunds will not be issued if you fail to cancel before your payment dates.

5. Communication: All business-related enquiries must be sent via email to hello@thepeacefulco.com. We do not accept business-related correspondence via SMS, WhatsApp, or Social Media DMs. Please allow 48 hours for a response during business days.

6. Travel Insurance: We strongly recommend that all participants take out comprehensive travel and cancellation insurance to cover themselves in the event they are unable to attend a retreat or event.

7. Liability: The Peaceful Co. is not responsible for any loss, damage, or injury sustained during an event or retreat. By booking, you agree that you are fit to participate.